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Frequently Asked Questions

Report a lost or stolen Debit Card


During regular banking hours, Monday through Friday, 8:30am to 4:30pm, contact the Customer Service Department at (304) 375-6262 or (304) 485-1717.

During non-banking hours, call (304) 375-3028

Have questions about our bank or some of the services we provide? Check out our frequently asked questions.

Don’t see your questions answered? Get in touch with us – we’re more than happy to help!


Williamstown Office:

Lobby Hours: Mon – Thurs
Fri:
Sat:
9am – 4pm
9am – 5pm
Closed
Drive Thru Hours: Mon – Fri
Sat:
8am – 5:30pm
8am – 12pm

Parkersburg Office:

Lobby Hours: Mon – Thurs
Fri:
Sat:
9am – 4pm
9am – 5pm
Closed
Drive Thru Hours: Mon – Fri
Sat:
8am – 6pm
8am – 12pm

For a transaction to post on the current business day, at the Williamstown Office, it needs to be received by 3:00pm in our drive thru or 4:00pm in our lobby. At the Parkersburg Office, a transaction needs to be received by 2:00pm in the drive thru, or by 4:00pm in the lobby. The cutoff time for transfers made through online banking is 6:00pm Eastern Time.

All deposit accounts at Williamstown Bank are insured up to the limit allowed by the FDIC.

FDIC’s Electronic Deposit Insurance Estimator (EDIE)

Williamstown Bank observes all holidays observed by the Federal Reserve. Those holidays are: New Year’s Day, Martin Luther King, Jr. Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. We always post in both offices, and on our Facebook page, when we will be closed or operating under different hours several weeks before the holiday.

If you notice your card is missing during normal business hours, please call one of our offices at (304) 375-6262 or (304) 485-1717 and ask to speak to one of our Customer Service Representatives. If it is after normal business hours, please call (304) 375-3028 to have your card restricted. This will prevent anyone from using your Debit Card and we will order you a new card.

You should call one of our offices at (304) 375-6262 or (304) 485-1717 and ask to speak to one of our Customer Service Representatives as soon as you realize your account information has been stolen or compromised so we can put all necessary blocks and protections in place. We will typically ask you to come to one of our offices to sign some paperwork and open a new account. By opening a new account and closing the old, we can better protect you against fraudulent items coming through your account. We will work with you to ensure your accounts and information are protected and that proper procedures are followed.

Williamstown Bank will NEVER ask for personal information through an email, text, or phone call. Should you ever receive an email or phone call asking for information such as your Social Security Number, Date of Birth, Account Number, Debit Card number, etc., please contact one of our offices at (304) 375-6262 or (304) 485-1717 so we can be aware of the scam. Any emails you receive can be forwarded to customerservice@wiltown.com so we can research the origins and put any necessary alerts out to our customers.

Williamstown Bank takes the security of our customers’ information very seriously. Our Online Banking system provides multiple layers of authentication to help ensure our customers’ safety. Online Banking passcodes must be changed every 60 days, and upon logging in, customers will be asked an additional security question. We even monitor what IP addresses and browsers you use and we attempt to contact you if we see any abnormal activity. Our Online Banking provider is continually making security upgrades to ensure the safest possible online banking system for our customers.

Yes! Current online banking customers can start by logging into online banking, then going to the User Services tab and follow the prompts for mobile banking. You can download the app from our home page or apps are available from the Apple App Store or the Google Play Store (Android).